Returns 

Our returns policy varies between 14 - 30 days depending on the supplier or manufacturer. Please check the detailed brand supplier returns policy below.

If more than 30 days have gone by since you have received your item, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please note  the the first 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden. 

If you are requesting a return due to a change of mind, there will be a charge to cover the delivery costs and a restocking fee.

Please do not sign for a parcel that has been damaged during delivery, once signed we cannot claim for damages.

To complete your return, we require a receipt or proof of purchase. To return your product, you should email us at returns@pedalevolution.com and we will advise the next steps. 

Refunds (if applicable)
Once your return is received and inspected at the manufacturer, we will send you an email to notify you that they have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@pedalevolution.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged at time of delivery. If you need to exchange it for the same item, send us an email at returns@pedalevolution.com and we will follow up with the best course of action. We cannot exchange items that have been damaged whilst being used.

Shipping 

You will need to return the product to the manufacturer before we can provide a refund. You will be responsible for paying for your own shipping costs for returning your item to the manufacturer. We strongly recommend that any returns are sent via recorded, special or any other similar delivery service. Ensure that all items are packaged as securely as possible, as we accept no responsibility for any damages or items lost in transit. Shipping costs are non-refundable. 

For more detailed information please visit the manufactureres individual returns policy listed below:

Riley Scooters Returns Policy

1. Goods will only be accepted into our warehouses with a valid RMA number, generated upon receipt of a fully completed Returns
Authorisation form.
2. Any additional or incorrect items returned which have not been authorised will be rejected, as will items found to be physically damaged or
faulty due to misuse or mishandling.
3. Incomplete Returns Authorisation forms will not be processed, all information requested on these forms is deemed mandatory.
4. All completed Returns Authorisation forms must be emailed to your sales contact.
5. Should you have more than 10 individual products to return, please use separate Returns Authorisation forms and number them
appropriately, i.e. 1 of 2, 2 of 2 etc.
6. You must ensure that all items for return are packaged adequately to avoid unnecessary damage and include all related manuals and
accessories.
7. Goods will only be credited if they cannot be repaired or replaced by products of similar specifications.
8. HCI Distribution will not provide advance replacements under any circumstances.
9. Any missing or damaged items will be charged at full list price.
10. Returned goods found to have no fault will be rejected and any carriage costs incurred will be charged to the customer's account.
11. RMA numbers are only valid for a period of 14 days. After this date another number will be provided upon successful receipt of a fully
completed Returns Authorisation form.
12. Should computers be found with a virus this is not deemed as faulty and any carriage costs incurred will be charged to the customer's
account as detailed in 10 above.
13. The customer shall, within 48 hours of receiving the goods, report in writing discrepancies, missing, DOA or physically damaged products.
14. Any items returned for credit must be in a re-sellable condition. They must include all packaging and accessories originally supplied.
Deductions will be made for missing items and poor packaging.
15. We will collect all items that fail within 1 month of purchase (DOA), providing the value of such items exceeds £100.00 + VAT and
providing the item is not covered by an on-site warranty agreement by the manufacturer. It is your responsibility to obtain a collection
receipt from the carrier for items collected by us. We cannot accept liability for items lost in transit where no evidence of a collection can
be provided.
16. For items outside of the 1 month DOA period, delivery must be organised by you. We will then return the repaired or replaced items to
you at our cost.
17. The warranty periods apply from the first date of purchase of the product.
18. Your HCI RMA number must be printed on the outside of each item to be returned.
19. HCI reserve the right to dispose of any rejected goods that are not authorised for credit or replacment.

MBM (Powabyke) Returns Policy 

What should i do if I need to return an unwanted item to you?

We feel that you should be totally satisfied with your purchase from Powabyke UK Ltd. If, however, you wish to return an item as unwanted then you can return it to us within 14 days of purchase. Please note that we require you to contact us by email and quote your order number and reasons for return prior to sending the item back. Please see below for important details on the condition of an unwanted item return. Powabyke UK Ltd reserve the right to charge a 15% restocking charge for items that are ordered in specially, or where modifications from the original unit have taken place.

When can i return the item to you?

If you want to return an unwanted item, the item must be unused, in its original condition and suitable for resale (the items must be in an “as new” condition and in the original packaging including labels, stickers, additonal accessories etc.). If reasonable care has not been taken of the item prior to our receipt, resulting in damage or deterioration of the goods or packaging then a charge will be applied for the reduction in value. The item must be accompanied by the invoice with details of the reason for return stated. You are responsible for the item until it reaches us; we, therefore, suggest that you use a secure method of delivery e.g. signed delivery. The customer is responsible for any delivery charges incurred for the return of an unwated item. Remember, all packaging must be undamaged so please do not tape up packaging or write on it as this will make it unacceptable, this particularly applies to any boxed item, the box must not be used as external packaging!

In the unlikely event that an item is faulty then you may return it for repair within the period of warranty. Faults arrising from poor/improper use are excluded from this returns policy. If a returned item is found not to have any manufacturing faults after testing then it will be the customer’s responsibility to pay the return delivery cost or the cost of return if we have arranged for a courier to collect, this will be deducted from any refund. Any product found to be faulty within the first 30 days of purchase will be exchanged for the same product, or spare component parts will be supplied, but these items cannot be refunded.

In the unlikely event that we send a wrong item to you then we will at our expense, either arrange a courier collection or supply a pre paid postage label to you to enable you to return the incorrect item to us. Once we have received the item back we will issue you a replacement item. Should you need an expedited service we can issue a charged replacement item and credit you once we have received the wrong item back. Just get in contact with us and we can discuss these options with you.

Damaged in transit.

Please check your purchase upon arrival. If you notice any damage to the packaging please sign for it as damaged and notify us within 48 hours if there is an issue with the item. At our expense, we will either arrange a courier collection or supply a pre paid postage label to you to enable you to return the damaged item to us. Once we have received the item back we will issue you a replacement item. Should you need an expedited service we can issue a charged replacement item and credit you once we have received the damaged item back. Just get in contact with us and we can discuss these options with you. We can also supply replacement parts to you in certain circumstances.

Courier Collection/Boxed Bikes

Courier collections can be arranged for you and are charged at £24.99 for parts or flat pack bikes and £44.99 for fully assembled electric bikes, however faulty/damaged return collections will be free of charge. Missed collection are charged at £15 so please ensure you are available on the day that the collection is booked for. You will need to package the bike as it was received in the original box, we can provide a new box and packaging materials at a cost of £17, payable in advance.

Return Postage

We are not able to refund the cost of postage (both the original delivery charge and return postage) unless the item is faulty in the first 30 days. If you would like to request reimbursement for postage applied to any incorrectly advertised, damaged or faulty items then just get in touch with us via email. For Faulty Items we will either arrange for a courier to collect the item from you at our cost or provide you a prepaid returns label.

When WIll I recieve a refund?

The customer can expect to receive the refund of the cost for the item within four weeks of us receiving the item (assuming satisfaction with the condition of the product).

Powabyke UK Ltd – Standard Terms & Conditions B2B

1.         All goods are supplied by us on a firm sale business.  There is no sale or return facility.

2.         Unless otherwise advised in writing on the invoice, terms are strictly NET and payment is due on delivery of invoice.  In the event of non-payment by the due date, interest shall commence to be payable as from the due date and shall be calculated at the rate of 4% above National Westminster Bank PLC base rate from time to time and to be computed at monthly intervals on each consecutive monthly anniversary of the due date.  “Due Date” shall mean the date of delivery of invoice or such other (if any) as may from time to time have been notified by us to you in writing as aforesaid.

3.         We shall use our best endeavours promptly to deliver goods as ordered but shall not be held liable for any delay or any consequence of any delay whatsoever on our part to deliver in whole or in part any order for goods.  We may at our discretion and at any time withhold deliveries in whole or part without being required to give any reason therefore but in such event you will be entitled to cancel your order or such part as shall then have been withheld (as the case may be) if we fail to deliver the same within 30 days of your written request.

4.         Unless we receive from you written notice of any alleged claim for wrong delivery of or damage to or loss of goods within five days of receipt by you of goods together with written details of our delivery note number you shall be conclusively deemed to have accepted goods delivered by us as being fully in accordance with our invoice and/or delivery note advice.

5.         i.          In the event of it being proven that we shall have supplied materially

defective goods our liability therefore shall in no circumstances exceed the cost thereof as invoiced by us and in no circumstances shall we be liable for any consequential loss of any nature.

ii.         In the event of it being established that we shall have supplied defective goods our liability therefore shall be limited to us either (at our election) giving credit for or replacing the same provided nether less that you must first return the goods to us for verification either by ourselves (and at our election) or by our suppliers provided that any such goods which shall have been returned as aforesaid shall be deemed to be in perfect condition unless accompanied by full written details of the alleged fault or defect such details to be attached to each alleged faulty item. There will be a 15% restocking charge for all goods returned deemed not faulty.

iii.        You shall at our election indemnify us against costs incurred by us where goods prove not to have been materially defective.

1. As a matter of goodwill and without being obliged to do so we may (entirely at our discretion) upon receipt of alleged defective goods supply you with replacement goods.  In such event we may credit your account with the cost of replacement goods.  If however the alleged fault is subsequently found to be not to be the fault of the product no credit will be available.

If we do not supply you with replacement goods we may credit your account with the cost of alleged defective goods. But in the event of there being no verification as aforesaid of any material fault or defect we reserve the right to return the goods to you and to debit your account with their cost and the associated cost of transportation.

• Not withstanding the provisions of this clause 5 if the manufacturer of goods which are alleged to be defective has been wound up or has been made bankrupt or is in liquidation or, for any reason is no longer carrying on business or manufacturing or supplying such goods.  We shall not be liable to give you credit for or to refund the cost of materially defective goods, nor shall we be in any way liable in respect of any guarantee given by such manufacturer nor shall we be liable for any consequential loss of any nature.

6.         These terms and conditions of trading shall be deemed to incorporate the terms and conditions set out in our “Returns Procedure” which shall be deemed to be incorporated herein as if they were written out fully herein provided that:

1. Any variation there to which shall from time to time be communicated to you in writing shall be deemed to be incorporated herein 48 hours after written notice of any such variations shall have been posted to you, and
2. In the event of there at any time being any inconsistency between the terms and conditions from time to time set out in the said “Returns Procedure” and those incorporated herein those set out shall prevail.

7.         We shall use our best endeavours to deal with any reasonable written request you may make for proof of delivery provided that such request is made to us within 30 days of the date of invoice but any charges we may incur from carriers and others in connection therewith will be debited from your account.  After 30 days have elapsed you shall conclusively be deemed to have received all goods, which are the subject of that invoice.  We will not entertain any request for proof of delivery.

8.         Any terms or conditions of sale of general application endorses on products supplied by us which have not been endorsed by us shall be observed and complied with you but in the event of there being inconsistency between the provisions of such terms and conditions of trading shall prevail.

9.         Orders are taken and goods are delivered upon the basis that forthwith upon delivery the risk in all such goods shall pass to you but that all such goods shall remain our property until payment in respect thereof shall have been received by us in full provided nonetheless that you shall be at liberty to sell the whole or part of such goods in the normal and usual course of your trade and in such event you shall be entitled to pass title thereto provided nether the less that until such time:

i.          You shall keep our goods separate from other goods so that they may clearly be identified and,

ii.         You shall account to us in respect of the net proceed of sale thereof and until receipt therefore by us you shall hold on trust for us any claim or right of action you may have in respect of such sales and shall at our written request assign the benefit thereof to us until payment in fill shall supply us with such written records (including financial records) as we may from time to time request and by your acceptance of these terms you hereby expressly authorise us to view forthwith notice any such records and goods wherever they may be.

10.       We reserve the right to formally vary these terms and conditions of trading by not less than seven days in writing to you.  You shall be entitled to reject any such variation by a counter notice to be served within seven days of our notice to you, unless you so reject them you shall be conclusively deemed for all purposes to have accepted such variation which shall be deemed to have come into effect at the expiry of the period notice specified in our notice.  These terms and conditions of trading and any subsequent variation thereof as aforesaid shall supersede all previous terms or conditions of trading between us.

11.       No change in these terms and conditions of trading shall be effective unless evidence in writing under the hand of a Director of Powabyke Ltd.  In particular no informal variation or relaxation thereof nor any time or indulgence given shall in any way be treated as a waiver of our strict legal rights.

12.       All disputes of any nature shall be settled by English Court of competent jurisdiction in accordance with the English Law.

POWABYKE UK LTD

Gate 1 Trident Works

Temple Cloud

Bristol

BS39 5AZ

Quella, Falcon, Pure, Dawes (Tandem Group Cycles) Returns Policy

When to return (Direct Delivery)

• Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.

• Information regarding the return of damaged goods can be found at the bottom of this returns policy.

• Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to return (Direct Delivery)

• We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.  Please inform us of your request via email at returns@pedalevolution.com and we will do our upmost to respond within 1-2 working days.

• Please note that you are liable for any transportation costs incurred to return your item(s).

• Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.

• If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.

• Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at returns@pedalevolution.com.
• All returns should be sent in original packaging.  If you are unable to repackage the item please note a £20 charge will apply for the cost of replacement packaging.

 

Getting a refund

• The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.

• For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.

• If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.

• We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.

• If you would like an update on the status of your refund, exchange or replacement please contact our team on 0333 090 8886. 

Returning faulty products

All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.

In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to returns@pedalevolution.com
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

ESKUTA Returns Policy

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to our customers located in the United Kingdom only.

1.4 This policy shall apply to all orders submitted through our website, by written order or by the Bike2Work Scheme.

1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a) we receive the returned product within 14 days following the date of dispatch of the product to you;

(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the procedure set out in this policy in relation to the return of the product; and

(d) none of the exclusions set out in this policy apply.

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent a means which enables them to be signed for to the address as detailed on our website.

3.3 You will be responsible for paying postage costs associated with returns under this policy.

4.1 The following kinds of products may not be returned under this policy:

(a) any product made to your specification;

(b) any product made to order;

(c) any product personalised or adapted for you;

5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2 We not refund to you the original delivery charges relating to the returned product.

5.3 We will not refund to you any costs you incur in returning the product to us.

5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5 We will process the refund due to you as soon as possible and, in any event, 

within 30 days following the day we receive your returned product.

6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7.1 Our principal place of business is at Unit 10 Bermuda Innovation Centre, St David's Way, Bermuda Park, Nuneaton, CV10 7SD

7.2 You can contact us by writing to the address given above, by using our website contact form, by telephone on the number given on our website from time to time or by email to the email address given on our website from time to time.

 Juicy Bike Returns Policy